AOWEISI Website Terms of Service

1. These Terms apply to all of your conduct related to the Site, including accessing, browsing, registering, logging in, placing orders, paying, purchasing, receiving goods, after-sales enquiries, participating in activities, submitting reviews, and any other conduct connected with the Site.

2. These Terms constitute the entire agreement between you and us regarding use of the Site and purchase of goods sold through the Site.

3. The following policies, statements, rules, FAQs, promotional terms, and similar materials separately published on the Site form an integral part of these Terms. If any such policy conflicts with these Terms, the more specific, newer, or more targeted rule shall prevail for the matter in question:

• Privacy Policy • Cookie Policy • Shipping Policy • Returns & Refunds Policy • Payment FAQ • Order Cancellation Policy • Product Use & Safety Notice • Promotion Terms

1. The Site is operated and managed by the AOWEISI brand team.

2. If you have questions about orders, payment, shipping, after-sales service, policies, or other matters, you may contact us using the official contact methods published on the Site.

3. Official customer email: aoweisibio@aoweisiglobal.com

4. Where fulfilment, warehousing, payment settlement, or promotional execution for certain goods involves affiliates, authorised partners, payment providers, logistics providers, or other third parties, we may arrange for such parties to perform corresponding obligations as appropriate to actual operations. This does not affect your right to contact us through official channels as published on the Site regarding relevant matters.

1. You agree that we may send you notices, documents, statements, or communications relating to the Site, your account, orders, payment, logistics, after-sales service, campaigns, policy updates, and other Site-related services by email, SMS, on-site announcements, order-page notices, in-account messages, customer-service messages, or other electronic means.

2. You acknowledge and agree that, to the extent permitted by applicable law, notices, agreements, confirmations, records, and other communications delivered by such electronic means have the same legal effect as paper documents.

3. You shall ensure that the email address, mobile number, and other contact details you provide are true, valid, and capable of receiving messages. If you fail to receive notices in a timely manner due to incorrect, expired, rejected, blocked, full mailbox, device issues, or other reasons not attributable to us, you bear the associated risks.

4. Where the law requires us to provide particular paper documents or use specific notice methods, we will comply to the extent required by applicable law.

1. You confirm that you have the civil capacity required under applicable law to enter into binding agreements.

2. If you have not reached the age of majority under applicable law, you shall use the Site and make purchases only with the knowledge and consent of your parent or legal guardian.

3. You undertake that registration, shipping, payment, contact, and other information you provide to the Site is true, accurate, complete, and current, and that you will update it promptly when it changes.

4. If orders cannot be fulfilled, are delayed, returned, refunded unsuccessfully, accounts are restricted, or other losses arise because you provided false, inaccurate, incomplete, or outdated information, you bear responsibility.

1. When registering an account on the Site, you shall provide truthful and complete information as required on the relevant pages.

2. You shall keep your account credentials, passwords, verification codes, and other login information secure. You shall not transfer, lend, lease, sell, or authorise others to use your account.

3. You are responsible for all activity conducted through your account. If you discover unauthorised use, abnormal logins, or security risks, please contact us immediately.

4. Where reasonably justified, we may restrict login, restrict ordering, suspend services, cancel orders, deduct rewards, close accounts, or take other measures against accounts showing abnormal risk, breach of these Terms, suspected fraud, promotion abuse, malicious returns, card fraud, bulk scalping, abnormal referral behaviour, or other misconduct.

1. All text, images, video, audio, trademarks, logos, layout, UI, source code, databases, product descriptions, packaging depictions, campaign pages, and other content on the Site are protected by applicable intellectual property laws.

2. Except as otherwise provided by law or expressly authorised in writing by us, no one may copy, reproduce, distribute, display, mirror, scrape, reverse engineer, commercially exploit, or otherwise use Site content without authorisation.

3. "AOWEISI" and related brand names, trademarks, logos, product names, slogans, and visual elements displayed on the Site are our property or that of relevant rights holders. No unauthorised use is permitted.

4. Reviews, suggestions, feedback, Q&A, images, videos, descriptions, experience posts, or other materials you submit, upload, publish, or otherwise provide on the Site ("User Content") shall be truthful, lawful, and accurate, and shall not contain false, misleading, unlawful, infringing, insulting, defamatory, harassing, sexual, improper marketing, or otherwise inappropriate public content.

5. You warrant that you have lawful rights to User Content you submit or have obtained necessary authorisation, and that such content does not infringe any third party's intellectual property, portrait rights, privacy, reputation, or other lawful rights.

6. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use such content for display, reproduction, editing, translation, summarisation, promotion, marketing, customer service, archiving, compliance, or other purposes reasonably related to operating the Site.

7. We have no obligation to review User Content but may decide at our discretion whether to display, edit, block, delete, refuse to publish, or remove any User Content without prior notice and without liability.

8. Content involving your personal information will still be handled in accordance with applicable law and our Privacy Policy.

1. We use reasonable efforts to ensure accuracy of product information, images, specifications, prices, ingredients, suitability statements, stock status, and similar content displayed on the Site.

2. Due to lighting, display differences, update delays, version changes, batch packaging, regional labelling requirements, and similar factors, products you receive may reasonably differ in colour, labels, outer packaging, instructional text, or bundled gifts from what is shown on the Site.

3. Product descriptions, care suggestions, usage instructions, ingredient information, research background, user feedback, FAQs, articles, or customer-service replies on the Site are for general product information and consumer reference only. They do not constitute medical advice, diagnosis, treatment plans, or efficacy guarantees.

4. Goods sold on the Site are primarily for personal daily care, personal consumption, or gifting. Unless we expressly authorise in writing, you shall not use Site goods for unauthorised resale, distribution, platform arbitrage, or other commercial exploitation.

5. For skincare, intimate care, nasal care, and similar products, usage boundaries, instructions, precautions, storage, contraindications, and handling of adverse reactions are governed by product labelling, enclosed instructions, and the Product Use & Safety Notice published on the Site.

1. Product prices, promotions, bundle offers, reward deductions, shipping charges, tax statements, and similar information shown on the Site are subject to the information displayed on your checkout page at the time you place your order.

2. The Site may display different prices, promotions, or settlement methods depending on market, currency, campaign, user segment, device environment, or time window.

3. If obvious errors arise from system faults, technical mistakes, human error, sync delays, misconfigured promotions, incorrect pricing, voucher anomalies, tax miscalculation, or similar causes, we may correct such information within a reasonable scope and, where necessary, refuse, limit, or cancel affected orders.

4. If an order was paid but cannot proceed due to such obvious errors, we will refund amounts actually paid via the original payment path. Except where law mandates otherwise, we are not liable for indirect losses arising therefrom.

1. Submitting an order on the Site and completing payment constitutes your offer to purchase the relevant goods.

2. Successful payment does not mean your order is automatically accepted. A sales contract for the goods in an order is formed only after we complete review and confirm acceptance by shipping confirmation, warehouse release, order-status updates, or other reasonable means.

3. We may review orders within a reasonable scope, including inventory, payment status, address validity, logistics feasibility, transaction risk, compliance restrictions, and promotional eligibility.

4. We may refuse orders, limit quantities, split orders, request additional verification, suspend processing, or cancel orders within a reasonable scope, including where:

• Goods are out of stock, discontinued, or inventory data is abnormal; • Obvious errors exist in price, promotion, tax, inventory, or product information; • Payment failed or presents abnormal risk; • The shipping country, region, state, city, postal code, or address is outside deliverable areas; • We reasonably suspect fraud, card theft, scalping, abusive arbitrage, bulk hoarding, sham transactions, self-referral, promotion abuse, or other high-risk conduct; • Order volumes under the same user, account, shipping address, billing address, payment account, card, phone, email, IP, or linked identifiers are abnormal or inconsistent with reasonable personal consumption; • Applicable law, regulation, customs, export/import restrictions, payment limits, logistics limits, or other compliance barriers prevent fulfilment; • You fail to provide required identity verification, address confirmation, customs cooperation, or other information needed for fulfilment; • We reasonably determine that continued fulfilment is inappropriate.

5. If we cancel an order after you have paid, we will refund paid amounts via the original payment path where applicable. Refund timing depends on payment providers, banks, or card networks.

1. Supported payment methods are as shown on the checkout page.

2. You understand payment services may be provided by third-party processors; you shall also comply with their terms and rules.

3. Successful payment means the payment instruction was submitted or funds authorised or captured; it does not mean we have finally accepted the order or begun shipment.

4. If payment triggers risk controls, issuer blocks, verification failure, billing-address mismatch, suspicious-transaction review, channel outages, or similar processes, we may suspend the order, request further verification, or cancel and refund.

5. Duplicate charges, authorisation holds, delayed refunds, FX differences, or cross-border fee differences are typically governed by payment providers, issuing banks, and clearing networks; see the Payment FAQ published on the Site.

6. Unless law provides otherwise, refunds are generally returned to the original payment account; timing may vary by method, bank processing, and region.

1. Deliverable countries or regions, handling times, estimated transit, tax allocation, remote-area rules, and restricted zones are as stated in the Shipping Policy and on the checkout page.

2. You shall provide accurate, complete, deliverable recipient name, phone, email, address, postal code, and other legally required information.

3. Where customs, carriers, brokers, last-mile providers, or regulators require identity verification, tax IDs, confirmations, declarations, supplementary documents, or other cooperation during cross-border transit, clearance, delivery, or receipt, you shall provide timely, complete, truthful information.

4. Delays, returns, destruction, extra costs, non-delivery, partial refunds, or non-refunds due to the following are not deemed our breach; responsibility and fees may fall on you or be deducted from refunds: • Incorrect, incomplete, unrecognisable, or expired shipping information provided by you; • Refusal to accept, prolonged absence, refusal to cooperate with customs, or failure to submit required documents on time; • Recipient obligations required by policies in your jurisdiction remain uncompleted; • Destination legal restrictions, customs inspection, prohibited-goods determinations, policy changes, or logistics limits prevent fulfilment.

5. Once an order enters picking, packing, export, clearance, or last-mile stages, we do not guarantee that cancellation, address changes, interception, redirection, or rescheduling requests can be fulfilled.

6. Rules for refusal, returns, loss, damage, delays, destruction, and after-sales handling are governed by the Shipping Policy and Returns & Refunds Policy published on the Site.

1. You may request cancellation before an order enters actual processing, in accordance with the Order Cancellation Policy published on the Site.

2. Once an order enters picking, packing, outbound shipping, international transit, clearance, or last-mile delivery, successful cancellation is not guaranteed.

3. For shipped orders, cancellation requests may be treated as refusal, returns, or after-sales requests under the Shipping Policy and Returns & Refunds Policy.

4. We reserve the right to cancel orders proactively based on inventory, pricing errors, risk controls, payment anomalies, address limits, customs limits, legal requirements, or other reasonable grounds.

1. We do not promise unconditional, no-questions-asked returns for all orders.

2. Eligible after-sales cases, non-returnable goods, refundable scenarios, refund channels and timing, refusal or return handling, and opened-product rules are governed by the Returns & Refunds Policy published on the Site.

3. For hygiene, safety, product nature, and cross-border fulfilment reasons, opened, used, partially used, or skin-/mucosa-contact personal-care, intimate-care, or nasal-care products are generally non-returnable and non-refundable, except where mandatory law applies or clear quality defects exist.

4. If you receive wrong items, shortages, serious damage, obvious quality defects, or other cases meeting the after-sales policy, submit complete evidence within the stated timeframe and contact us.

5. Do not return goods without our authorisation; unauthorised returns may expose you to risk, delay, loss, or extra costs.

1. The Site may run vouchers, thresholds, bundles, membership points, referral rewards, limited-time offers, gift promotions, or other programmes.

2. Unless expressly stated otherwise, different discounts, points, referral rewards, or gifts generally cannot be combined; checkout pages, campaign pages, or rule pages prevail.

3. If orders are cancelled, refunded, charged back, refused, partially refunded, involve cheating, or breach campaign rules, we may revoke, claw back, freeze, or cancel related points, rewards, eligibility, or referral earnings.

4. For cheating, self-referral, fake accounts, bulk arbitrage, abnormal redemptions, exploitation of vulnerabilities, or other improper gain of promotional benefits, we may disqualify participants and apply restrictions.

5. Specific rules are governed by Promotion Terms and related points, referral, membership, or campaign pages published on the Site.

You shall not use the Site to:

1. Violate applicable laws, regulations, or public order and morals; 2. Provide false identity, payment, address, or other untrue information; 3. Commit card fraud, deceptive transactions, malicious chargebacks, abusive arbitrage, or hoarding for resale; 4. Interfere with, disrupt, attack, or compromise Site systems, servers, APIs, databases, or security; 5. Use crawlers, scrapers, bots, bulk-registration tools, or other unauthorised technical means to access, copy, or extract Site content; 6. Misappropriate others' accounts or payment instruments; 7. Infringe our or third parties' IP, goodwill, privacy, or other lawful rights; 8. Publish or spread unlawful, false, misleading, insulting, defamatory, harassing, or otherwise improper content; 9. Engage in other conduct we reasonably deem inappropriate or harmful to the Site, users, or partners.

If you breach these Terms, we may remove content, restrict accounts, cancel orders, revoke rewards, refuse service, or pursue remedies as appropriate.

1. If your breach of these Terms or applicable policies or laws, or your use of the Site, submitted information, or User Content infringes third-party rights and causes claims, losses, liability, penalties, costs, fees, or damages (including reasonable attorneys' fees, litigation, arbitration, investigation, or enforcement costs) to us, affiliates, partners, service providers, payment or logistics providers, platform partners, or their officers or staff, you shall indemnify and hold them harmless.

2. When such matters arise, we may handle disputes, respond to claims, or take necessary measures at our discretion; you shall cooperate within reason.

3. Indemnity obligations under these Terms do not automatically expire because you stop using the Site, orders end, accounts close, or these Terms terminate.

1. The Site may integrate or link to third-party services or websites, including payment, logistics, analytics, social media, customer service, advertising platforms, and similar providers.

2. Third-party services are operated under their own rules; we do not warrant their availability, accuracy, security, timeliness, or outcomes.

3. Rights and obligations arising from your use of third-party services are primarily between you and the third party; where matters relate to Site order fulfilment, we will assist communication within a reasonable scope.

1. To the maximum extent permitted by law, the Site and its content, features, product information, service interfaces, and pages are provided "as is" and "as available."

2. Except where law mandates otherwise, we make no express or implied warranties regarding: • uninterrupted, error-free, virus-free, or absolutely secure operation of the Site; • product information, research content, user reviews, or suggestions being suitable for all users; • goods fitting your particular purpose, preference, condition, or expected outcome; • uninterrupted availability of third-party payment, logistics, telecom, or network environments.

3. Product experience varies by individual factors, skin type, usage, storage, environment, and other variables; you shall judge carefully based on labels, instructions, and your own circumstances.

4. For intimate-care or nasal-care products, if adverse consequences arise from failure to follow instructions, off-label use, improper mixing, improper storage, or failure to address abnormal reactions promptly, you bear corresponding responsibility except where law provides otherwise.

1. To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, profit, opportunity, goodwill, or data losses arising from use or inability to use the Site, purchases, order handling, payment failure, shipping or customs delays, third-party failures, incorrect information, campaign adjustments, or matters related to these Terms.

2. To the maximum extent permitted by law, our aggregate liability to you for any order, product, or dispute is capped at the amount you actually paid us for the order giving rise to the dispute.

3. This limitation does not apply where applicable law prohibits limitation or exclusion of liability.

We collect, use, store, share, and protect your personal information in accordance with the Privacy Policy published on the Site.

By using the Site, you acknowledge and agree that we process your relevant information as described in the Privacy Policy.

1. We may update these Terms as laws, regulatory requirements, business needs, Site features, service optimisation, or risk controls change.

2. Updated Terms will be published on the Site and take effect on the publication date or effective date stated therein.

3. Continued use of the Site, ordering, or purchasing after updates constitutes acceptance of the revised Terms.

4. Orders submitted and formed before an update generally remain governed by the Terms effective at order placement, except where law requires otherwise or new rules must apply to protect consumers.

1. Without our prior written consent, you may not assign or transfer all or any part of your rights or obligations under these Terms to any third party.

2. We may assign all or part of our rights and obligations under these Terms to affiliates, successors, or designated entities in connection with reorganisation, merger, spin-off, equity changes, asset transfers, brand licensing, group arrangements, or similar commercial transactions without separate consent from you, except where mandatory law requires otherwise.

3. Such assignment does not affect consumer rights you hold under applicable law and rules published on the Site.

1. The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by applicable law.

2. Disputes arising from these Terms, use of the Site, purchases, order fulfilment, after-sales handling, or related matters shall first be resolved through friendly consultation.

3. If consultation fails, disputes shall be submitted to a competent dispute-resolution forum as provided by applicable law.

4. Where mandatory consumer-protection laws in your jurisdiction apply, those laws shall apply to the extent of their mandatory effect.

1. If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions remain in effect.

2. Failure or delay by us in exercising any right under these Terms does not constitute a waiver of that right.

3. Section headings are for convenience only and do not affect interpretation.

If you have questions about these Terms, Site services, orders, after-sales matters, or legal issues, please contact us:

• Official email: aoweisibio@aoweisiglobal.com