AOWEISI Official Website Payment FAQ

The payment methods available on this Website are those shown at checkout. Depending on country or region, device, browser, environment, and provider availability, the options you see may differ.

We may typically support:

•International credit or debit cards •Card payments processed by third-party payment providers •Digital wallets or express checkout (where available for your market, device, or browser) •Local payment methods (where enabled)

If a method does not appear at checkout, it is usually not available for your order, device, region, or browser environment.

Not necessarily.

After you pay, this usually means the payment request was submitted or is being authorised, verified, or processed. Whether the order is finally accepted may still depend on:

•Stock availability; •Whether the shipping address is serviceable; •Payment status and risk-control outcomes; •Promotion or campaign eligibility; •Customs, logistics, or compliance constraints; •Other reasonable fulfilment checks.

An order is treated as finally accepted by this Website only after it passes relevant checks and enters shipment confirmation, outbound confirmation, or another reasonable acceptance step.

Charge timing depends on the payment method.

You may commonly see:

1. Immediate charge or authorisation Some methods capture or authorise payment right after you submit the order.

2. Pre-authorisation / pending Some cards or channels show a hold, pending debit, or temporary limit use. That does not always mean the order is finally accepted.

3. Processing after review In some cases payment enters the provider or bank workflow first; fulfilment continues after stock, risk, address, and other checks pass.

What you see can vary by bank, provider, card network, and region.

Failures have many causes, including but not limited to:

•Incorrect card details; •Billing address not matching issuer records; •Wrong CVV or security code; •Expired card; •Insufficient credit limit or balance; •Issuer blocking cross-border, unusual, or high-risk transactions; •Order flagged for risk review; •Selected method unavailable for your region, device, or browser; •Browser, network, or environment issues; •Temporary provider outage.

If payment fails, check:

•Cardholder name; •Billing address matches issuer records; •Card number, expiry, and security code; •Cross-border use enabled on the card; •Browser and device working normally; •Trying another payment method.

If problems persist, contact your card issuer or reach us through official customer support on this Website.

That often does not mean a final settlement.

Banks or providers may first show:

•Pre-authorisation; •Pending debit; •Temporary hold; •Pending ledger entries.

If the order is not finally accepted due to stock, address, risk, verification, compliance, or similar reasons, the payment is usually reversed, released, or refunded automatically according to payment-network rules. Timing depends on:

•Issuing bank; •Payment provider; •Settlement network; •Regional processing speeds.

This Website does not directly control those timings.

For higher approval rates and fraud prevention, billing address, cardholder information, and related payment details should match what your issuer has on file.

Mismatches may cause declines or manual review for:

•Cardholder name; •Billing address; •Postal code; •Issuer records.

Use information consistent with your card statement where possible.

If enabled, you may see digital wallets, local methods, or other express options at checkout. Availability depends on:

•Your country or region; •Order currency; •Browser and device; •Provider coverage; •Current configuration.

If a wallet or local method is not shown, it is usually unavailable for your checkout context.

If instalments, buy-now-pay-later, or similar products are added later, their rules will generally follow the relevant provider and checkout disclosures.

If save-payment or faster-checkout features are enabled, saved instruments are usually handled by the payment provider using encryption, tokenisation, or similar safeguards. This Website typically does not store full card numbers.

If your account shows saved methods or shortcuts, you can review or remove them where the interface allows. If those controls are absent, the feature is not enabled or does not apply to your checkout path.

Unless checkout states otherwise, one primary payment method allowed on the page completes an order.

Where applicable, these may combine with that method:

•Promo codes; •Reward balance; •Points redemption; •Campaign discounts; •Gift or perk entitlements.

Whether a combination is allowed follows what checkout displays.

Payments are processed through third-party payment service providers. We apply reasonable technical, procedural, access, and risk controls to protect the transaction flow.

Please note:

•Security also depends on providers, issuers, banking systems, browser safety, and your devices; •Protect your account, email, phone, OTPs, and card details; •Never share verification codes, payment data, or passwords with unofficial channels.

If you suspect fraud, contact your issuer immediately and notify us through official support channels on this Website.

Approved refunds are generally sent back along the original payment path. Examples:

•Card payments usually return to the original card; •Payments via third-party wallets or apps usually return to the original instrument; •Rewards, coupons, or points may be restored, voided, or recalculated under applicable rules.

If the original path cannot be used or the provider requires another lawful method, we will discuss workable options with you.

After we process a refund, posting times vary by method.

Typically:

•Card refunds may need additional banking days after the provider completes processing; •Other methods follow their own timelines; •Rewards, coupons, points, or perks may follow system and campaign rules.

Timing may be affected by:

•Issuer handling speed; •Provider schedules; •Networks and regions; •Holidays and weekends; •Reconciliation cycles.

If nothing appears after a reasonable period, check with your bank or provider first, then contact our support for verification.

If an order is cancelled, refunded (full or partial), refused, returned, or adjusted in after-sales, related benefits may change:

•Points; •Reward balance; •Referral rewards; •Coupon eligibility; •Gift eligibility; •Other promotion entitlements.

Depending on rules, benefits may be:

•Revoked; •Reduced; •Recalculated; •Partially restored if unused; •Expired or non-restorable.

See also our Returns & Refunds Policy and applicable campaign terms.

Contact us promptly if you experience:

•Payment failures; •Cancelled orders; •Pending card debits; •Billing-address verification failures; •Missing payment methods; •Long-delayed refunds; •Suspected account or payment anomalies.

Please provide where possible:

•Order number (if any); •Order email; •Payment time; •Payment method; •Screenshots of errors; •Description of the issue.

We will help troubleshoot or advise you to contact the relevant provider or issuer.

For questions about this Payment FAQ or payments in general:

•Official customer email: aoweisibio@aoweisiglobal.com