AOWEISI Official Website Shipping Policy

1. This Policy applies to orders placed through this Website for delivery to countries or regions currently supported by this Website.

2. This Policy mainly describes delivery coverage, processing timelines, estimated transit times, taxes and duties, delivery restrictions, abnormal parcels, refusals, and returns.

3. Where a product, campaign page, checkout flow, or special programme states separate delivery terms, those page-specific terms prevail.

This Website currently ships to the following markets:

•United States •Singapore •United Arab Emirates •Canada •Malaysia

If your shipping address is outside the supported scope, checkout may be blocked or the order may be cancelled during review with a refund.

We may adjust supported countries, regions, states, provinces, cities, postal codes, or address ranges from time to time based on logistics capacity, compliance, customs rules, carrier coverage, or business arrangements.

1. Unless checkout states otherwise, orders to currently supported markets follow this Website's published rules for shipping fees and tax handling.

2. For orders where DDP (Delivered Duty Paid) applies, import duties, tariffs, or customs charges are handled at checkout by us or our designated fulfilment arrangement; recipients normally should not pay additional import duties again at delivery.

3. If the page or checkout clearly states "free shipping", the checkout display controls.

4. If an order is split into multiple shipments due to split inventory, warehouses, or fulfilment planning, we generally will not charge shipping twice unless checkout says otherwise.

5. Remote areas, special delivery addresses, policy-sensitive locations, or special carrier service zones may face restrictions, longer timelines, or extra review.

6. If customs or regulators impose extra costs, return shipping, storage, destruction, or other actual costs because the recipient fails to cooperate with clearance, provide documents, or refuses delivery, those costs may be borne by the recipient or reasonably deducted from any refundable amount.

1. Order processing usually takes 1-3 business days.

2. Business days typically exclude Saturdays, Sundays, and public holidays at the origin.

3. Processing may include:

•Order review; •Payment confirmation; •Risk checks; •Inventory allocation; •Pick, pack, and label; •Handover to the carrier.

4. During promotions, major holidays, warehouse peaks, inventory volatility, payment reviews, or maintenance, processing may take longer.

5. If an order needs manual review due to address, payment, inventory, risk control, customs constraints, or similar issues, processing may be extended further.

1. For standard delivery zones, after dispatch, delivery is typically expected within about 5-10 business days.

2. For remote areas, islands, low-frequency routes, or special delivery zones, after dispatch, delivery is typically expected within about 15 business days at most.

3. All timelines are estimates only—not guaranteed delivery dates or a basis for compensation.

4. Delivery may be affected by:

•Customs inspection or clearance; •Aviation security or routing; •Carrier capacity; •Holidays or peak campaigns; •Weather, natural disasters, or public events; •How remote the address is; •Recipient cooperation; •Destination policy or import requirement changes.

5. For significant delays, we will assist within reasonable bounds via order updates, dispatch notices, customer service, or other appropriate channels.

To protect fulfilment quality and successful receipt, this Website may refuse delivery to the following address types or ask you to change the address:

•P.O. boxes; •APO/FPO/DPO addresses; •Forwarders, forwarding warehouses, or collect-and-reship addresses; •Short lets, temporary hotels, or brief-stay addresses; •Addresses carriers cannot verify or that fail safety requirements; •Incomplete, unrecognisable, or clearly incorrect addresses; •Addresses restricted by law, carriers, or system rules.

If your address is unacceptable, we may contact you to correct it; if correction is impossible or we receive no timely reply, the order may be cancelled.

1. You must ensure recipient details are truthful, complete, accurate, reachable, and compliant with destination delivery rules.

2. Details typically include:

•Recipient name; •Phone number; •Email; •Full shipping address; •Postal code; •Where legally required, identity or customs-assist information.

3. If incorrect, incomplete, expired, unverifiable, or unreachable information causes delay, failed delivery, return, destruction, loss, or extra cost, you bear responsibility.

1. Before fulfilment begins, orders may be reviewed for inventory, payment, address, promotion eligibility, risk, logistics reachability, and compliance.

2. We may refuse, limit, pause, or cancel orders for reasonable causes including:

•Address outside service area; •Fraud, unauthorised card use, scalping, abusive arbitrage, or abnormal risk; •Inventory anomalies; •Obvious price or shipping information errors; •Legal, customs, or logistics barriers; •Incomplete or unverifiable recipient data; •Other reasonable grounds not suitable to continue.

3. If a paid order is cancelled, we refund via the original payment path; timing depends on payment providers and banks.

1. Most normal orders ship in one fulfilment batch.

2. If some items are out of stock, delayed inbound, split across warehouses, or require separate logistics, the order may ship in multiple parcels.

3. When split, we usually provide tracking per parcel.

4. If some items cannot ship on time, we may:

•Ship available items first; •Delay out-of-stock lines; •Discuss alternatives with you; •Refund unavailable portions.

5. Unless checkout states otherwise, split shipments typically do not duplicate base shipping charges.

1. Before processing truly begins, you may request address or delivery detail changes via customer service.

2. Once picking, packing, outbound handoff, international carriage, customs, or last-mile delivery has started, we do not guarantee successful address edits, intercepts, redirection, or cancellation.

3. Changes after dispatch depend on carrier capability, destination rules, and live fulfilment status.

4. Extra costs from last-minute redirection, redelivery, address swaps, or similar requests may be charged to you.

1. Please monitor tracking and sign for parcels promptly yourself or via an authorised recipient.

2. Carriers may attempt delivery once or multiple times per local rules, or leave parcels at pickup points, counters, desks, mailrooms, or other reasonable locations.

3. If nobody accepts, calls are unanswered, the site is inaccessible, contact fails, or issues arise for reasons not attributable to us, parcels may be returned, held, destroyed, or handled as exceptions.

4. Carrier status showing delivered or completed delivery is usually strong evidence of fulfilment completion.

5. If you dispute receipt status, submit details promptly under "Abnormal parcels and claims" below.

1. Even where we prepaid duties or use duty-included handling, customs, regulators, carriers, or brokers in some destinations may still require extra information or confirmations from the recipient.

2. Examples include:

•Identity documents; •Tax or local registration numbers; •Phone verification; •Customs declarations; •Address supplements; •Statements of import purpose.

3. Failure to provide required materials in time may cause delays, returns, storage or handling fees, or destruction by authorities.

4. Delays, returns, destruction, or costs from recipient non-cooperation are not treated as our breach; related charges may fall to the recipient or be reasonably deducted from refundable amounts.

1. After dispatch you should receive a notice with tracking.

2. Registered users can also view order status and available tracking in account order pages.

3. Carrier scans may lag during transfers or system sync.

4. No updates for a reasonable period does not necessarily mean loss—combine estimates with customer service.

5. This Website recommends offering front-end entry points such as:

•Track My Order •Contact / Customer service •Returns & Refunds Policy

1. Delays caused by the following are addressed with reasonable assistance but usually are not a breach of a fixed delivery promise:

•Customs inspection; •Aviation security; •Carrier capacity caps; •Holiday peaks; •Weather; •Natural disasters; •Policy shifts; •Public events; •System outages; •Strikes, suspensions, transport interruptions, or other force majeure.

2. Where feasible we update status, provide support, or help open carrier investigations.

3. Prolonged abnormalities meeting our after-sales criteria may be assessed for reshipment, refund, or other handling under applicable rules.

Contact us promptly if you experience:

•Severe outer carton damage; •Missing items; •Wrong items; •Long periods without tracking updates; •Tracking shows delivered but you did not receive; •Clear transit-related product damage.

Claim requirements

1. File within a reasonable time; for damage, mis-shipment, shortages, or obvious anomalies, contact us within about 48 hours of receipt when possible.

2. Provide where possible:

•Order number; •Recipient name; •Photos of outer packaging; •Photos of products; •Label photos; •Description of the issue; •Other helpful evidence.

3. Late claims may still be reviewed case-by-case but outcomes may be limited by carriers, warehouse logs, system records, or claims policies.

4. For "delivered but not received", we may combine carrier records, delivery notes, location explanations, service chats, and other evidence.

5. Outcomes may include:

•Reshipment; •Partial refund; •Full refund; •Case-specific explanation that compensation is not supported. Final decisions depend on facts, evidence strength, and carrier feedback.

1. If a parcel is refused, returned, undeliverable, or handled by destination authorities because:

•Recipient refusal; •Wrong or incomplete address; •Nobody available to receive; •Failed contact; •Late customs cooperation; •Missing customs documents; •Destination restrictions; •Other failures not caused by us; we decide case-by-case whether returns are accepted, goods can be recovered, and refunds apply.

2. If returned and refundable, amounts may deduct actual or reasonable costs such as:

•Paid international carriage; •Return shipping (if any); •Storage or exception handling; •Customs, handling, or destruction fees; •Other actual costs caused by the customer.

3. If goods are destroyed or cannot be returned or recovered due to policy or clearance failure, refund scope is assessed case-by-case based on recoverable value, goods state, and costs.

4. Refusal does not automatically mean unconditional cancellation or a full refund.

5. For refund detail, also read this Website's Returns & Refunds Policy.

For questions about this Shipping Policy, delivery status, abnormal parcels, receipt issues, or other logistics matters:

•Official customer service email: aoweisibio@aoweisiglobal.com