AOWEISI Official Website Privacy Policy

1. This Privacy Policy applies to personal information processing activities when you interact with us through this Website, including but not limited to:

•Browsing pages on this Website; •Registering or logging in to an account; •Placing orders, paying, receiving goods, and after-sales handling; •Subscribing to newsletters, marketing messages, or brand activity updates; •Submitting contact forms, enquiries, reviews, feedback, Q&A, images, or other content; •Participating in points programmes, referral rewards, promotions, or other membership mechanisms; •Communicating with customer service, after-sales, or technical support.

2. This Privacy Policy does not apply to third-party websites, payment pages, social media platforms, or other external services you reach via links from this Website. When you access such third-party services, you should review their respective privacy policies and related rules.

3. This Privacy Policy should be read together with this Website's Terms of Service and other relevant policies; where another policy provides more specific information on a particular matter, that more specific description prevails.

Depending on how you interact with this Website, we may collect the following categories of personal information:

1. Information you provide voluntarily When you register an account, place an order, contact customer service, submit forms, subscribe to communications, participate in activities, or publish user content, you may provide:

•Name; •Email address; •Mobile phone number; •Shipping address and billing address; •Login credentials or account profile information; •Order notes, enquiry content, and feedback; •Images, comments, Q&A, usage experiences, or other content you voluntarily submit.

2. Transaction and order information When you purchase goods through this Website, we may collect:

•Order number; •Product information; •Order amount; •Currency information; •Discounts, promo codes, and reward redemption records; •Shipping status, delivery confirmation status, and after-sales records; •Refund, return, refusal, or dispute handling information.

3. Payment and risk-control-related information Payments are usually processed by third-party payment service providers. We generally do not store full card numbers or complete payment credentials, but we may receive limited transaction-related information such as:

•Payment status; •Transaction outcome; •Payment channel information; •Risk alerts, fraud detection signals, or verification results; •Limited information related to payment disputes, chargebacks, or abnormal transactions.

4. Technical and device information When you visit this Website, we may automatically collect certain technical information, such as:

•IP address; •Browser type and version; •Device type; •Operating system; •Language preference; •Time zone; •Access time; •Page view records; •Clicks, scrolling, dwell time, session state, and similar usage information; •Cookie identifiers, session identifiers, local storage information, or similar technical identifiers.

5. Customer service and communication records When you contact us, we may retain:

•Your enquiry content; •Customer service reply records; •After-sales communication records; •Dispute handling records; •Supporting information related to identity verification, refunds, or abnormal orders.

6. Membership, points, and referral reward information If you participate in points programmes, referral rewards, promotions, or similar mechanisms, we may collect:

•Account linkage information; •Records of earning and using rewards; •Invitation relationship records; •Activity participation records; •Risk review outcomes.

We may collect your personal information in the following ways:

1. Directly from you For example, information you voluntarily submit when registering an account, completing forms, subscribing to email, contacting customer service, placing orders, requesting after-sales support, posting comments, or participating in activities.

2. Automatically when you use this Website When you visit this Website, we or our technical service providers may automatically collect certain technical and usage information through cookies, local storage, log files, pixel tags, analytics tools, and similar technologies.

3. From transaction and fulfilment processes When you complete payment, shipping, receipt, refunds, after-sales handling, or reward redemption, we may generate or receive order fulfilment-related information from relevant process steps.

4. From third-party service providers Where applicable, we may receive limited information from payment providers, logistics providers, customer service systems, risk-control providers, analytics providers, or marketing providers related to order processing, service support, risk control, or experience optimisation.

5. From activities or referral mechanisms you participate in If you participate in referral rewards, promotions, surveys, membership programmes, or customer service flows, we may collect information about your participation from the relevant activity rules and systems.

We may use your personal information for the following purposes:

1. Providing Website functionality and account services •Creating and managing accounts; •Maintaining login sessions; •Providing basic features such as language, region, and shopping cart.

2. Processing orders and fulfilment •Receiving, confirming, reviewing, and processing orders; •Arranging payment, dispatch, delivery, and receipt; •Handling returns, refunds, exchanges, refusals, and after-sales services.

3. Customer service and communications •Responding to your enquiries, complaints, suggestions, and requests; •Sending order notifications, logistics notifications, after-sales notifications, and account notifications; •Providing customer support and troubleshooting.

4. Membership, points, referral, and promotional activity management •Recording participation in activities; •Issuing, redeeming, revoking, or adjusting points, rewards, and promotional eligibility; •Preventing abuse of activities, abnormal arbitrage, or cheating.

5. Website operation, maintenance, and optimisation •Safeguarding Website security; •Debugging, log analysis, performance monitoring, and experience optimisation; •Improving page content, product presentation, checkout flows, and customer support.

6. Risk control and compliance •Identifying and preventing fraud, unauthorised charges, abnormal transactions, malicious attacks, or account misuse; •Complying with legal, regulatory, tax, customs, accounting, or dispute-handling obligations; •Retaining necessary records to support audits, complaint handling, chargeback responses, or dispute resolution.

7. Marketing and brand communications •Where permitted by applicable law or consent, sending brand updates, product news, activity notices, marketing content, or personalised recommendations; •Measuring marketing effectiveness, improving communications, and optimising campaign reach.

To the extent required by applicable law, we may process your personal information based on one or more of the following grounds:

1. Necessary for performance of a contract with you For example, processing orders, arranging shipment, handling refunds, and providing account and customer services.

2. Necessary to comply with legal obligations For example, meeting tax, accounting, regulatory, customs, dispute-handling, or data compliance requirements.

3. Based on our legitimate interests For example, safeguarding Website security, preventing fraud, optimising service experience, maintaining business operations, analysing usage, and protecting our lawful rights and interests.

4. Based on your consent For example, where applicable, sending marketing emails, enabling certain non-essential cookies, participating in specific activities, or processing certain optional information.

Where applicable law requires your explicit consent, we will obtain it in accordance with law in the relevant scenarios.

We do not sell your personal information indiscriminately. We may disclose, share, or provide your personal information to necessary recipients only in the following circumstances:

1. Sharing with service providers To operate this Website and deliver related services, we may share necessary information with categories of service providers such as:

•Website hosting and technical service providers; •Payment processing and anti-fraud service providers; •Logistics, warehousing, customs clearance, and fulfilment service providers; •Customer service, ticketing, and communications system providers; •Data analytics, performance monitoring, and Website optimisation providers; •Email delivery, SMS notification, or marketing automation providers; •Compliance, legal, accounting, audit, or dispute-support service providers.

2. Necessary for order fulfilment or after-sales handling When you place orders, pay, receive goods, return goods, request refunds, lodge complaints, or apply for after-sales support, we may provide necessary information to relevant parties to complete fulfilment and after-sales processes.

3. To comply with law, respond to lawful requests, or protect rights Where required by laws and regulations, or to respond to lawful requests from regulators, law enforcement, judiciary, tax, customs, or other competent authorities, or to protect the lawful rights, interests, and safety of us, users, partners, or the public, we may disclose necessary information.

4. Corporate transactions or business reorganisation In the event of business reorganisation, merger, asset transfer, brand licensing, equity changes, or similar transactions, relevant information may be transferred or disclosed as part of the transaction subject to confidentiality and appropriate safeguards.

5. With your authorisation or consent In other sharing scenarios not covered by this Policy, we will seek your authorisation or consent where applicable.

1. Technologies we use We and our service providers may use cookies, local storage, pixel tags, log files, session technologies, and similar tools to support Website operation, remember your preferences, analyse traffic, enhance security, and optimise service experience.

2. Purposes for which these technologies may be used •Maintaining core Website functionality; •Remembering language, region, shopping cart, and login state; •Storing cookie consent choices; •Analysing Website traffic, page usage, and feature performance; •Diagnosing technical issues; •Where applicable, assessing marketing effectiveness or supporting personalised presentation.

3. Categories of technologies Depending on actual configuration, technologies we use may include:

•Strictly necessary technologies: required for basic Website operation; •Functional technologies: remembering preferences for convenience; •Analytics technologies: helping us understand traffic, performance, and user experience; •Marketing or advertising technologies: where applicable, measuring campaign effectiveness, audience analysis, or related promotion.

4. Your choices You may manage certain non-essential technologies through browser settings, cookie management tools, on-site consent banners, or other available mechanisms. Please note that disabling some technologies may affect login, shopping cart, language preferences, or parts of checkout.

5. Standalone Cookie rules For more detailed information on cookie use, please see Cookie Policy on this Website.

1. Because this Website may use service providers located in different countries or regions, your personal information may be transferred to, stored in, or processed in jurisdictions outside your country or region of residence.

2. Data protection laws may differ across countries or regions.

3. Where applicable, we will use contractual safeguards, organisational measures, technical protections, or other appropriate mechanisms to make reasonable efforts to provide appropriate protection for personal information in cross-border transfers.

4. By using this Website, you understand that, to the extent necessary to provide services, your personal information may be subject to international transfers.

1. We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy.

2. Retention periods may depend on factors such as:

•Whether you still maintain an account; •Whether there are unfinished orders, after-sales requests, or dispute handling; •Whether retention is required for tax, accounting, compliance, audit, or legal requirements; •Whether retention is needed to support fraud prevention, security investigations, or complaint handling.

3. When information is no longer needed, we will delete, anonymise, or otherwise appropriately handle it in accordance with applicable law and reasonable technical conditions.

1. We implement reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

2. Please understand that Internet transmission and electronic storage are not absolutely secure, and we cannot guarantee that any system or transmission method is entirely risk-free.

3. You should also safeguard account credentials, passwords, devices, and email access to avoid disclosure due to improper personal custody.

To the extent provided by applicable law, you may have the following rights:

•Access personal information we hold about you; •Correct inaccurate or incomplete information; •Request deletion of your personal information; •Restrict or object to certain processing; •Request a copy of information or data portability; •Withdraw consent you previously provided; •Lodge a complaint or objection.

1. How to submit a request You may submit requests through the privacy contact channels published on this Website. To protect information security, we may need to verify your identity before processing requests.

2. Identity verification Before processing access, correction, deletion, or other requests, we may ask you to provide necessary information related to your account, orders, or contact methods to verify identity and prevent unauthorised requests.

3. Response time We will process your requests within timeframes required by applicable law or within a reasonable period where feasible.

4. Applicable limitations In some circumstances, we may be unable to fully comply with your requests due to legal obligations, record retention requirements, dispute-handling needs, security and fraud-prevention requirements, or other grounds permitted by applicable law.

1. Where permitted by applicable law or with your consent, we may send you product updates, brand news, promotions, marketing content, or other promotional communications.

2. You may opt out of certain marketing communications via unsubscribe links in marketing emails, account settings on this Website, cookie management mechanisms, or by contacting us.

3. Even if you opt out of marketing communications, we may still send you non-marketing notices related to orders, accounts, security, payments, shipping, after-sales, or legal compliance.

1. This Website does not knowingly market services to children as defined under applicable law.

2. We do not knowingly collect personal information from children who do not meet applicable age requirements.

3. If you believe a child has provided personal information to us without appropriate authorisation, please contact us promptly; where applicable, we will take reasonable steps to delete or otherwise handle such information.

4. Minors using this Website should do so with the knowledge and consent of a parent or guardian.

1. This Website may contain links to third-party websites, social media pages, payment pages, or other external services.

2. We are not responsible for the privacy practices, security measures, or content of such third-party services.

3. When you leave this Website or use third-party services, we recommend reviewing their respective privacy policies and terms of use.

1. We may update this Privacy Policy as laws and regulations change, our business adjusts, technology updates, or services are optimised.

2. Updated versions will be published on this Website and take effect from the publication date or the effective date stated therein.

3. Where required by applicable law, we will provide reasonable notice of material updates.

4. Your continued use of this Website after updates means you understand and accept the updated Privacy Policy.

If you have questions about this Privacy Policy, how we process personal information, or your privacy rights, or wish to submit a privacy request, please contact us as follows:

•Official customer service email: aoweisibio@aoweisiglobal.com