AOWEISI Official Website Order Cancellation Policy

1. This Policy covers your cancellation requests and cancellations we make for inventory, payment, address, logistics, compliance, or risk-control reasons.

2. It applies across placing an order, payment, review, pick-list creation, picking, packing, outbound handoff, carriage, customs, last-mile delivery, and after-sales.

3. It explains:

•When you may request cancellation; •When cancellation cannot be guaranteed; •How shipped orders are handled; •When we may cancel proactively; •Refunds after successful cancellation; •How this ties to shipping, refunds, and payments.

Key principles:

1. Payment success does not mean the order is automatically confirmed. Pre-shipment checks may still cover stock, address, payment, risk, serviceability, and compliance.

2. Cancellation is more likely only before actual processing starts. Outcome depends on live status, system progress, and support confirmation.

3. Once picking, packing, outbound, international carriage, customs, or delivery begins, cancellation usually cannot be guaranteed.

4. Shipped orders are generally not treated as "cancelled before fulfilment". If you no longer want the goods, refusal, returns, or after-sales rules may apply, with possible cost deductions.

5. We may cancel orders when reasonably necessary. Examples: stock, payment issues, pricing errors, unreachable addresses, risk, customs, or compliance barriers—with refunds per applicable rules.

1. Request cancellation as soon as possible through official customer channels or the order-support entry on this Website.

2. You may usually submit a request before actual processing begins.

3. "Before actual processing" typically means the order has not yet entered:

•Pick-list creation; •Picking; •Packing; •Warehouse outbound; •Handoff to carrier; •International transit; •Destination customs; •Last-mile delivery.

4. Submitting a request does not guarantee cancellation; we assess live status, workflow stage, and fulfilment progress.

5. If cancelled successfully, refunds usually follow the original payment path as described in this Policy and Payment FAQ.

Cancellation may fail or need case-by-case review if:

1. Picking, packing, or outbound has started; 2. The carrier has custody; 3. International transit has begun; 4. Destination customs processing has begun; 5. Last-mile delivery, awaiting receipt, or delivered status applies; 6. UI status lags while fulfilment has already moved forward; 7. The parcel has shipped or been handed off and cannot be intercepted or redirected; 8. Laws, carrier limits, customs nodes, or network constraints prevent stopping delivery.

A freshly updated status on your account or email does not prove processing has not already begun downstream.

1. After shipment, "cancel before fulfilment" logic generally does not apply.

2. If you no longer want the order after shipment, we typically handle it by:

•Refusal at receipt; •Return shipment; •After-sales claim; •Case-by-case refund scope.

3. Outcomes are not automatically full refunds. International carriage, customs, returns, storage, destruction, or similar actual costs may be deducted reasonably.

4. Refusal, failed delivery, bad address, customs non-cooperation, or missing documents are handled under Shipping Policy and Returns & Refunds Policy.

5. Address changes, interception, redirection, or redelivery after shipment are not guaranteed and may incur extra fees.

We may review, hold, limit, reject, or cancel orders where reasonable, including when:

1. Goods are out of stock, delisted, or inventory data is wrong; 2. Obvious errors affect price, promotions, tax, stock, or listings; 3. Payment failed, verification failed, or risk is abnormal; 4. The ship-to country/region/state/city/postal/street is unserviceable; 5. We reasonably suspect fraud, card abuse, scalping, promo abuse, self-referral, sham orders, or high risk; 6. Order volumes tied to the same user, account, address, email, phone, payer, or card look abnormal or non-consumer; 7. Law, regulation, customs, payment limits, logistics limits, or compliance blocks fulfilment; 8. Required ID, address, payment checks, or customs assistance is missing; 9. We reasonably judge fulfilment should not continue.

If we cancel a paid order, we typically refund via the original payment path.

1. If cancelled before fulfilment completes, refunds usually return to the original payment account.

2. Posting times vary by method, provider, issuer, networks, region, weekends, and holidays.

3. Promo codes, reward balance, points, bundles, or campaigns may change refund amounts and how benefits are reversed—per paid amounts and campaign rules.

4. If the original path cannot be used or the provider requires another lawful method, we will discuss options with you.

5. For timing detail, see Payment FAQ and Returns & Refunds Policy.

Common reasons:

1. Processing had already started when you asked; 2. Status lag while picking/packing/handoff began; 3. Warehouse-to-frontend sync delay; 4. Carrier handoff completed—no intercept; 5. International or customs flow started and cannot be halted.

Submitting a cancellation request does not mean we intercepted the order. Final outcome depends on support confirmation and actual fulfilment state.

1. Cancellation usually stops an order before fulfilment starts—not a full ship cycle.

2. Refusal happens after shipment when delivery is rejected or cooperation fails.

3. Returns happen when parcels move back due to customer reasons, destination limits, carrier rules, or anomalies.

4. Post-shipment refusal or return is not the same as pre-fulfilment cancellation; refunds and cost deductions follow Shipping Policy and Returns & Refunds Policy.

5. If parcels are destroyed or cannot be recovered after refusal or customs failure, refunds are assessed case by case.

How policies fit together:

1. Terms of Service — payment success vs acceptance; our right to refuse or cancel reasonably.

2. Shipping Policy — after pick/outbound/carriage/customs/delivery, changes, interception, or cancellation are often not guaranteed.

3. Returns & Refunds Policy — refusal, returns, customs failure, refund scope, and deductions.

4. Payment FAQ — authorisations, pending debits, original-path refunds, and timing.

If policies differ on a topic, the more specific, newer, or targeted rule applies.

Contact official support and provide where possible:

•Order number; •Order email; •Recipient name; •Reason; •Any extra context.

Submit as early as you can to improve the chance the order has not entered processing.

Questions about this Policy or order status:

•Official customer email: aoweisibio@aoweisiglobal.com